FAQ & RETURNS INFO
FREQUENTLY ASKED QUESTIONS
Will you restock?
Yes, if the item is still on our page, it will be restocked. We typically create hand-made unique pieces as well as do small-batch productions (typically 10-25 pieces). We will send out email notifications to let you know when we restock. We also highly recommend post notifications on Instagram so you can catch the release!
Can I get a refund? Can I exchange an item?
No, all sales are final once they are shipped. We're a super small team so unless the order is not in good condition on arrival or we made a mistake, we ask that you carefully commit to your purchase! If the order has not shipped, please notify us ASAP and we can cancel & refund your order!
I put an old or wrong address while I was checking out, is there any way you can update it with the right one?
If you want to change the address or any shipping details for any reason, please use the contact form OR send us an email at studio@leeannhuang.com ASAP with your transaction ID. We cannot reship orders once they are sent out.
I ordered the wrong size, can you exchange it for another size?
Yes but only 1 exchange is offered. Please refer to the size chart and triple check your cart before you order! We can not be responsible for your mistake.
I just received my order but I was sent the wrong size or order, can you exchange it?
Yes, if you got the wrong size/order, please use the contact form or send an email to studio@leeannhuang.com with your Order ID or email used with the order and we will send you a return label free to ship it back. Once we receive, we will ship out the correct order.
Return Policy ext:
Because all items are hand-made or made-to-order, we are currently not offering refunds or exchanges unless damage or mistake is reported in 7 business days after received. We do not offer cash refunds in this case, but can offer exchanges or store credit.
Some exceptions do apply so please contact: studio@leeannhuang.com
Returns must be made within 7 days of confirmed delivery. Return shipping costs are at the expense of the purchaser. We can provide you with a shipping label with the cost deducted from the return amount.
Any Return/Exchange must be returned in original condition and packaging (unworn and undamaged). Any damages can result in rejection of return or exchange.
Damages or loss through shipping are not our responsibility and are under the courier's and customer's liability. Inco Terms: EXW